Sender Names & Revisions

Sender Names & Revisions

A Sender Name is the name or number that recipients see as the sender of your SMS messages — for example MyShop, BankAlert, or +998901234567. Before a sender name can be used in a campaign it must have an approved revision.

How Sender Names Work

Sender names are immutable by design: you cannot edit an existing sender. Every change (updating the saddr value or SMPP parameters) creates a new revision that goes through a separate approval workflow.

This design creates an audit trail of all sender name changes, ensuring compliance in regulated markets.

Sender Name (logical entity)
└── Revision 1 (saddr=OldName) — Approved ← current
└── Revision 2 (saddr=NewName) — Pending Approval
└── Revision 3 (saddr=NewName v2) — Rejected

Senders List

Creating a Sender Name

1. Go to Senders in the sidebar.
2. Click New Sender (top-right button). Requires Admin role or above.
3. Enter a display name (internal label used in the UI) and the saddr (the value sent to the operator).
4. Set the SMPP parameters: ston, snpi, dton, dnpi (default: 1, 5, 1, 1 — check with your operator).
5. Optionally enter a reason (explains to the moderator why this sender is needed).
6. Click Submit for review.

The sender is created with status Pending Approval and a first revision.

Sender Statuses

Creating a New Revision

To change an approved sender's saddr or SMPP parameters:

1. Open the sender from the Senders list.
2. Go to the Revisions tab.
3. Click New Revision.
4. Enter the new saddr and/or SMPP values and a reason for the change.
5. Click Submit for review.

The new revision enters the moderation queue. Until it is approved, the previous approved revision remains active — campaigns can still use the sender with the old parameters.

Who Can Do What

Archiving a Sender

Admins can archive a sender from the sender detail page. Archived senders:

• Are hidden from the campaign wizard dropdown
• Remain visible in the Senders list with an archived badge
• Cannot be used in new campaigns

Archiving a sender does not cancel any in-progress campaigns that were already using it.

Senders in the Campaign Wizard

When creating a campaign, the Sender dropdown in Step 2 shows only senders with an approved revision. If a sender you expect to see is missing, check:

1. The sender's current revision has status Approved (not Pending or Rejected)
2. The sender belongs to the same workspace as the campaign being created
3. The sender is not archived

Next Steps

• Creating a Campaign — use a sender name in the campaign wizard
• Moderation — approve or reject sender revisions